Question 1

What is FixAtlas?

Accepted Answer

FixAtlas is a maintenance knowledge and operations platform. It combines searchable equipment manuals, step-by-step troubleshooting guides, work order management, technician scheduling, and equipment and vendor tracking in one place, with an AI assistant that answers questions using the library.

Question 2

Who is FixAtlas for?

Accepted Answer

Facilities and maintenance teams, property managers and multifamily operators, service contractors, and solo professionals. There is also a DIY tier for homeowners and real estate investors.

Question 3

Is there a free version of FixAtlas?

Accepted Answer

Yes. The Free plan costs nothing and requires no payment card. It includes a curated starter set of manuals and guides, ten one-time AI credits, and read-only access to the community forum. Paid plans start at $15.99 per user per month.

Question 4

How much does FixAtlas cost?

Accepted Answer

Free is $0. DIY is $15.99 per user per month. Pro is $59.99 per user per month. Business starts at $159.99 per user per month with volume discounts that reduce the per-seat price as team size grows, up to 20% at 500 or more seats.

Question 5

Does the FixAtlas AI assistant make things up?

Accepted Answer

The AI assistant answers from the FixAtlas library and cites the specific manuals and guides it used. When the library does not contain usable sources for a question, it declines to answer rather than guessing. Questions that describe an immediate hazard, such as a gas smell or a carbon monoxide alarm, are stopped with safety guidance instead of a repair procedure.

Question 6

What equipment does FixAtlas cover?

Accepted Answer

HVAC, electrical, plumbing, appliances, and general building systems, including commercial equipment such as boilers, chillers, rooftop units, PTACs, elevators, and pumps.